Telashay

Est. 1965 · Cold Pressed

Telashay

Est. 1965 · Cold Pressed

✦ No Fake AdditivesNut-Free✦ FSSAI CertifiedNABL Lab Tested✦ Gluten-Free100% Cold Pressed✦ Chemical Free

Telashay - From Tradition to the Table | Pure Cold Pressed Mustard Oil

Easy Returns

Returns & Refunds

Your satisfaction is our priority. We've made our return process simple, transparent, and hassle-free.

Simple Process

How to return in 3 easy steps

Initiate a Return

Contact our support team via the Contact Us page or email telashay.oils@gmail.com within 7 days of delivery. Share your order ID and reason for return.

Pack & Ship

Pack the product securely in its original packaging. Our logistics partner will arrange a pickup from your address at no extra cost.

Refund Processed

Once we receive and inspect the returned product, your refund will be processed within 5-7 business days to your original payment method.

Policy Details

Everything you need to know

Return Window

You can initiate a return within 7 days of receiving your order. The product must be unused, unopened, and in its original packaging with all tags and seals intact.

Refund Timeline

Refunds are processed within 5-7 business days after we receive the returned product. For prepaid orders, the amount is credited to the original payment method. For COD orders, refunds are processed via bank transfer — please keep your bank details ready.

Damaged or Defective Items

If you receive a damaged, leaking, or defective product, please contact us within 48 hours of delivery with clear photographs. We will arrange an immediate replacement or full refund, including shipping charges — no questions asked.

Exchange Policy

We currently offer exchanges for incorrect or defective products only. If you wish to exchange for a different variant or size, please initiate a return and place a new order. We are working on a seamless exchange feature.

Quality Guarantee

Every bottle of Telashay oil undergoes rigorous quality checks before dispatch. If the product does not meet your expectations in terms of quality, freshness, or authenticity, we offer a 100% money-back guarantee.

Non-returnable items

Please note the following items are not eligible for return:

Products that have been opened or used
Items without original packaging or seals
Products returned after the 7-day return window
Items damaged due to mishandling by the customer

Need help with a return?

Our support team is here to make the process smooth for you. Don't hesitate to reach out — we respond within 24 hours.

Contact Support View FAQ